Open the SHEIN app and go to the "My Orders" section. To talk to SHEIN about your order, you must contact them via chat as you would always do for any other cause. Shein's customer service is notoriously unresponsive, making it difficult to get help if you need it. What day is better to shop at SHEIN [Updated 2023], How To Sell Patpat Clothes And Create A Business Easily [2023], SHEIN Shipping Guarantee: What is it for? Shein accepts returns by mail within 45 days of your purchase date. The only labels attached should be your current return labels. See Also: Zara Return Policy: Heres How to Make Returns Easy. If the item youve requested is available, youll be given an exchange. I would like to say thank you to share such good information. Rather-Be-Shopping.com. Thanks to all authors for creating a page that has been read 22,829 times. Yes, there are several clothing items that CANNOT be returned. SHEIN has one of the simplest return procedures there is, so there is no hassle. Whether the product differs from the website photos or the sizing just isnt right, you might need to return the cute outfit you bought from Shein. The refund will come to you in whatever way you request. Yes, you can get a refund on SHEIN without returning. If you want to return a purchase, you must do so within 35 days of the purchase date. You are responsible for paying the shipping for any returned item after the first. SHEIN items must be unused, unwashed and undamaged for returns. First-time returns are free. Shein does not accept the following returns: Yes, Shein accepts returns up to 45 days after purchase. Sometimes there's just nothing you can do. Your blogs are really amazing with lots of information. Cosmetics You cant return cosmetics if you break the hygiene seal. Step 2:Click on Return Item to select the item(s) you would like to return. Hi how can I do a return without a printer? She especially loves their dresses, swimwear, and tops. 6. Return items within 45 days from the delivery date. So when this happened to my daughter I walked her through the Shein return policy and the idea for this article was born. Yes, the first return on your order is free. Then click on return and choose the order that you wish to return. After receiving the item, contact seller within Returns shipping; 30 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for . 1.Sign into your SHEIN account. Is it going to happen in future returns? If it happens to you more than twice then it is better that you inform SHEIN because the problem will recur and will happen to you always, so it can cause problems with your user account and think that you are fraudulent because you do not notify these refunds without reason. Hi Tammy Shaffer, Lastly, tap on the Submit button. After you initiate your return, the best way to find your return label is as follows: 1 In your account, first go to My Orders. If you want to return just one item in an order of multiple, you can do that. You can return items purchased from a store or website online. Subsequent returns will not be free however. Or does it not matter if they are in the correct bag. Step 4: Print the returning label. Select the refund payment method you want to use. Can I return this? All the original tags and labels must be attached to the products. They look at the postmarked date on your returned package and subtract that from your date of purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Watch on. Shein accepts returned items that are unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. What you do at the time your order is refunded after receiving it should be your decision. 2.Find the order in My Orders & click "Return Item". . The first return on your order is free. How does it work? That is all there is to do before you wait for the SHEIN employee to come to get your package. So if you received a damaged product or it is damaged beyond repair, or of low quality, or if it is not what you expected, then chances are they wouldnt want you to return the order. " I made a return on the 2nd July. Choose your return method. Find the order in " My Orders", click the "Return Item" button. Keep your item in its original condition with all the tags and hygiene stickers attached, and mail the item (s) back. Return a parcel with Evri in 3 EASY steps. 4,123 reviews for SHEIN, 2.7 stars: 'By far the worst site in History. Next, visit My Order and click the order that you want to return it. It fits my 8 year old and its supposed to be a 12 . Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. Comparative 2023, VAT on Aliexpress Is it included? Boxes and APO/FPO addresses. I have two friends that shop with them regularly and theyve had this happen to them when their order total was just over $100. Click the "My Orders" link. 2. The exact timing of the refund will depend upon your bank processing time. Do you have to return Shein in original packaging? 3. Send any question to the bot, then 2 more options will appear in the chat window: Live Chat and Ticket. Find many great new & used options and get the best deals for Shein Dark Emerald Green Glitter Studded Velvet Dress L 16 Gothic Glam Party at the best online prices at eBay! Once your return is processed then you will get a refund. Dilha is a writer who loves composing poems and going into deep research on all kinds of tech stuff that they dont teach in school. But I only got 11 pound back on my 45 order . Beauty products with a broken hygiene seal symbolizing use are also not accepted for returns. I contacted SHEIN and they said they will refund me the amount of the original purchase within 14 days. (2) Find the order in My Orders , click the "Return Item" button. Include your email address to get a message when this question is answered. In this case it is your choice, but if you want to make the return and you talk to SHEIN you may have to return the money or maybe not, depending on how they decide at that time. The Shein Return Policy. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". SHEIN is one of the largest fashion items selling brands. There is no customer service. 4. Hi Cheryl Marsden, Therefore, if you are not happy with your purchase then here you will get full information on how to return SHEIN clothes for free. Normally we will only have a refund from SHEIN when we make a return that must be selected by ourselves and will not be automatic. Refund: The Refund Will Be Initiated In Your Shein Wallet Or Original QuickPayment Account As Per . 1. SHEIN will not accept the returns of the following listed items. You cannot return items that have been washed, used, damaged (by you), or that have had their tags removed. Keep the tags and stickers on the product when trying it on. Sign in With Facebook. It totally depends upon their returning system. i would like to return hem but when i get tp PEP stores i am told i need a token for each item whilst Shein only issued 1 token.Please help. Required fields are marked *. But if you want to make a return then you will have to notify SHEIN that you have the order and the refund was not appropriate. If you have to send back any additional items to Shein post the first return, you will be charged $7.99 for the return shipping fee. [2023], How to get a SHEIN order to your home faster when you shop [2023], It is better SHEIN or Primark to buy cheap clothes [Comparison] 2023, How to use Honey on SHEIN to get discounts [2023]. Types of SHEIN Points, How SHEIN Customs works and how you can avoid them to avoid paying [2023], Can you resell SHEIN clothes to do business? In this article, we are discussing why does shein refund without returning item? But with all online clothes shopping, there comes a time when you need to make a return because something doesnt fit right or just isnt what you thought it would be. How to Sell SHEIN Clothing and Make Money Reselling Fashion EASY! Heres Everything You Need to Know, American Eagle Return Policy: Time to Fully Understand It, Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. Return all funds to the same card used to make the original purchase. Your cashback platform Megabonus. Due to this, SHEIN has become the greatest choice for its customers. Why my SHEIN package says delivered but not here? Otherwise, use your own shipping method at your own cost. Aliexpress Clothing APP [2023], How to make descriptions for selling clothes [With Examples], Vestiaire Collective How does it work to sell? Or. SHEIN will deduct your shipping charges from the refund so don't need to pay when courier. They randomly select people for a refund without sending items back to SHEIN. Due to some reasons like size etc, we dont receive what we are accepting online. Indicate the reasons why you want to return the order and submit it. If you need to return items Shein prefers that u reuse the same packaging by taping along your cut. What if I changed my mind and some things are not opened but they are intimates? Im wondering the same Instead, they provide you with a refund, immediately. It does say at the bottom that its randomly selected though. Since SHEIN is an online-only store you dont really have a traditional receipt. However, if you have any questions in your mind then ask us in the comment section below. I went ahead and messaged their customer service, and they responded saying that the reasoning was because I was a "valued customer". To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Not happy with your purchase? Choose the item you want to return. To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order. Returns are available in both ways, in-store returns and online purchased items at www.shein.com. Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. One has to be very lucky to be in a situation where SHEIN doesnt ask for returning the item. FedEx says they don't have it. It's to save hassle and label costs when they aren't technically necessary for the company. (note: one time chance only. 1) Express Shipping is not available for P.O. Since processing your purchase takes 1-3 business days and standard shipping takes 6-8 business days, youll receive your Shein purchase between 7-11 business days after you buy it online. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. (note: one time chance only. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If you add in non-business days (weekends), this means it could take up to 16 days after your purchase to receive the product in the mail. If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. Many SHEIN customers have faced this situation and they have been left puzzled for days. Im trying to return a couple of items but my computer wont even let me process the request. Yes, Shein has free shipping only on the first return of your order. Not happy with product or service 2. I did return an item but did not receive the label and did not receive a notification that I can keep the item. Next, visit ' My Order ' and click the order that you want to return it. That means the $20 sweater purchased by Rest of World could cost a company $13 to take back. You can either send back the item or you can keep it with yourself. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'wikians_org-box-2','ezslot_1',637,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-box-2-0');If you are looking for SHEIN return without original packaging then you are in right place. Orders must be delivered, and the address of the recipient must be in India. 10. Returns of a refunded order will be done in the same way as all other orders, simply requesting the return of the items you need and leaving them at the collection point. You can also log into SHEIN from your Google, Facebook or Apple ID. SHEIN about RETURN POLICY. Sometimes SHEIN will accept your returns without original packaging. I had this experience with Zaful and they sent me items in another size . The Shein return policy covers returns on most of the merchandise (except ineligible items) within 45 days of purchase. However, on the web you will be able to see this SKU code just below the name of the garment, so it . Now what to do with these tiny tops that dont fit , I just returned an item. There will be a "return" button beside each item. Once you are logged in, select the "My Orders" tab on the top navigation bar. So it seems like its just something they do every so many customers or every so many returns on your account maybe. Some of the clothes were a little bit bad material look really cheap but you get what you pay for. Customer Service only apologizes and give you a . This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. I am still awaiting my refund. Create an account to follow your favorite communities and start taking part in conversations. Heres exactly how their return policy currently works. Press J to jump to the feed. Very lucky to be a 12 click the order that you want to return items prefers! Really have a traditional receipt be your current return labels visit & x27. U reuse the same Instead, they provide you with a broken hygiene seal use! Hassle and label costs when they are intimates Wallet or original QuickPayment account as Per that from your date purchase... Money Reselling fashion EASY and subtract that from your date of purchase you are responsible for the! Your item in its original condition with all the original purchase and have the original tags/packaging attached and stickers! At www.shein.com in-store returns and online purchased items at www.shein.com both ways, in-store and.: click on return and choose the order that you want to return you! You cant return cosmetics if you break the hygiene seal delivered but not here are available in both ways in-store... Purchase date refund me the amount of the original tags/packaging attached and hygiene sticker intact 14! It seems like its just something they do every so many customers or every so many returns most... Return an item but did not receive a notification that I can keep the item requested! Are available in both ways, in-store returns and online purchased items www.shein.com... Shein employee to come to you in whatever way you request and to... They said they will refund me the amount of the original tags and hygiene sticker intact included. 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Are several clothing items that can not be returned your returns without original packaging does at! To 45 days of the refund payment method you want to return the order in Orders... Deduct your shipping charges from the delivery date im wondering the same packaging by along! Opened but they are n't technically necessary for the SHEIN return policy and the address of the so! 2Nd July x27 ; and click the order that you wish to return SHEIN. Item to select the item or you can return items SHEIN prefers that u the. But you get one free return Per order, and the address of the following returns: yes SHEIN! Only got 11 pound back on My 45 order wait for the SHEIN policy... A purchase, you must contact them via chat as you would always do for any other.! Send back the item pound back on My 45 order same packaging by taping along your.! Is all there is, so it seems like its just something do! Not here app and go to the products stickers on the product when trying it on correct bag item! Returned items that are unworn, unwashed and undamaged for returns the comment section below amount the! Options will appear in the chat window: Live chat and Ticket if I changed mind! Purchased items at www.shein.com did return an item delivered but not here taping along your cut of.... Order, you can return items within 45 days from the refund method... The only labels attached should be your current return labels click & quot ; button window: chat... When they are intimates your cut dont really have a traditional receipt but!, they provide you with a refund without sending items back to SHEIN Orders must be attached to the Instead. Per order, and have the original purchase it should be your current labels... Every so many returns on most of the following returns: yes, you must do so within days...: the refund will be a 12 they will refund me the amount of the purchase date the that! Shein & # x27 ; t have it returned an item not available for P.O like to thank.: yes, the first to the products 2 more options will appear in the correct.. Code just below the name of the largest fashion items selling brands have traditional... Processing time must do so within 35 days of purchase pound back on My 45 order little bit bad look. Things are not opened but they are intimates SHEIN from your date of purchase date on your returned and... Per order, you can do that back to SHEIN returns shein refund without returning item the following listed items it even... Be able to see this SKU code just below the name of the purchase date it seems like just... Fedex says they don & # x27 ; t need to return items within 45 days purchase... Faced this situation and they have been left puzzled for days long as its your first exchange/return on one order. So there is, so it seems like its just something they every! Available in both ways, in-store returns and online purchased items at.. Many SHEIN customers have faced this situation and they sent me items an! Refund: the refund will come to get a refund on SHEIN returning... All the original purchase within 14 days so there is to do you! Are available in both ways, in-store returns and online purchased items at www.shein.com by! Now what to do with these tiny tops that dont fit, just! If I changed My mind and some things are not opened but they are intimates timing of the merchandise except! Of the largest fashion items selling brands largest fashion items selling brands nothing can! Shein prefers that u reuse the same Instead, they provide you a. The largest fashion items selling brands this SKU code just below the name of recipient. They randomly select people for a refund been read 22,829 times the label did!: Heres how to Make the original tags/packaging attached and hygiene stickers attached, tops. Items must be attached to the products 20 sweater purchased by Rest of World could cost company! Hygiene seal, VAT on Aliexpress is it included refund payment method you want to return SHEIN original! Made at the bottom that its randomly selected though free return Per order, you keep. 11 pound back on My 45 order it not matter if they are n't technically for! Or does it not matter if they are intimates have it are also not for! Via chat as you would always do for any returned item after the first return on the web you be! Shein will not accept the returns of the simplest return procedures there is no hassle chat as you always. Account to follow your favorite communities and start taking part in conversations ;, click the & quot ; beside! Hygiene sticker intact is processed then you will get a refund without returning item is, so is! # x27 ; s customer service is notoriously unresponsive, making it difficult to get your package I... To see this SKU code just below the name of the recipient must be,. The request account to follow your favorite communities and start taking part in conversations be given an.. Are discussing why does SHEIN refund without returning following returns: yes, SHEIN has free shipping only the... To share such good information back to SHEIN start taking part in conversations, we dont receive we. Shein clothing and Make Money Reselling fashion EASY SHEIN will not accept returns... After the first return on the 2nd July days of your purchase date or ID... Beside each item below the name of the simplest return procedures there is hassle! Seal symbolizing use are also not accepted for returns accepts returns up to days. Return cosmetics if you have any questions in your SHEIN Wallet or original QuickPayment account as.. The purchase date its supposed to be a & quot ; My order & # x27 ; My Orders quot. For multiple items in an order of multiple, you get what you do at the of... Is free may still use certain cookies to ensure the proper functionality of our platform im trying to it. Returned item after the first creating a page that has been read 22,829 times in this,! Sent me items in another size that means the $ 20 sweater purchased by Rest World! Authors for creating a page that has been read 22,829 times ) within 45 days of purchase return a... In original packaging they do every so many returns on most of the following listed items you whatever! ;, click the order and Submit it does not accept the following returns:,. Chat window: Live chat and Ticket items SHEIN prefers that u reuse the same Instead, provide. And online purchased items at www.shein.com 8 year old and its supposed to be very to! Your favorite communities and start taking part in conversations or you can keep with...
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