Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Find out more details today at 1-800-438-7672. Now I've fought this as much as I could. EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? They are extremely rude and will not falter from there scripted excuses. What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. They do not respond favorably. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. There were about 4 pages of fine print and legal jargon that was confusing. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). I'd like them to give me a written, emailed itemized list of what they are spending all our money on. opens a world of possibilities. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. I ended up booking our own flights home to the US for $1500. What is not acceptable is the terrible communication about travel plans and restrictions. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. Look at all the one star reviews. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. But guess what? Looking for a new place to explore, or just a new way to see a familiar destination? IT IS THE PROFESSIONAL OPINION OF MCGRANE PC THAT A SERIOUS RISK EXISTS THAT ACCEPTING SUCH OFFERS WITHOUT THE ADVICE OF SUCH LEGAL COUNSEL WILL WORK A FORFEITURE OF VALUABLE LEGAL RIGHTS. . If I can get any student considering this company to stop, I will. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? That means that I will receive less than half that amount back! On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. We understand that plans can change due to unforeseen circumstances. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. Flights had been re-booked. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. al. Purchase was completed prior to pandemic..tour to Italy. Their solution is to book another tour to avoid losing money. the unforeseen. It was necessary for a family member to go to Costa Rica. Earn benefits like one spot on tour for every six travelers you bring. Meet your people My mom had to put hotel rooms for 30 students in her credit card. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! Is this your company? After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. It was discovered by a parent who was monitoring the flight status. In Houston we were all split up and my daughter's peers were on flights that were cancelled. (EF SWISS Immunity Clause). For further details, please contact Academic HealthPlans at 877-974-7462 ext. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. We did not have enough free time (which we were promised). I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. I want all of my money refunded as it is the right thing to do. if this is how they treat us before the trip? Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). al. Protection for your belongings All Group Leaders, schools, and districts who travel with EF are automatically added as additional insureds under our $50 million General Liability Policy, whether or not the tour is considered a school event. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. v. EF etc. 1. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. Yes, on the rare occasion (as you can read) that your trip goes off perfectly smooth, without any issues (imagine that) you may get your money's worth. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. It was so uncomfortable. This plan includes Trip Cancellation coverage. I asked for the registration form and I did sign that I read the cancellation agreement etc. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. We believe travel is for everyone. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. v. EF Institute for Cultural Exchange, Inc., et. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. When you decide to travel with EF, we want you to feel secure in that decision. Trip delay coverage From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. He could no get us on flights home. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. If not resolved I will go through my lawyer. This is morally and ethically wrong. EF TOURS IS A COMPLETE FRAUD. Signed up in 2019 for a 2020 trip. My daughter wanted to go with members of her class on this great trip with EF tours. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. By 10pm that evening we were given green light to go and assurance everything was safe and on track. With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. I will not let this go if need be I will take them to court and sue there asses. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. A more personalized on-tour experience. DO NOT SEND YOUR CHILD ON AN EF TRIP!! Coverage for baggage in cases of theft or delay. EF Educational Tours should do the right thing and return all of the money I paid to their company. ef tours is a rip-off! ", On April 23, 2020, Mr. McGrane responded to Mr. Schirtzer, stating: "I stand by my 'worthless' remark. Provided to all groups departing through September 30, 2022. Beware. It has been no surprise that management NEVER called. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. However, if there is any issue, EF Tours will not honor insurance or refunds. Why would I need to do the work for them? I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. This has happened all over the US and people are not standing down. EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. I don't understand how they can keep any of our money, let a lone $500 each. IS this the only forum about this place? I registered my son and I to go on a tour in June 2017. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. 3. Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Illness and accident coverage They are in trouble financially and that is ok with me!!! Our people are your people. ", UPDATE ON EF CASES AS OF 3:00 PM PDST April 24, 2020, On April 24, 2020, William McGrane wrote to Richard Schirtzer: "Let me clarify for everyone. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. Dear Sirs UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. If you are looking for a travel company that is only out to make a buck, look no further. I overlooked all that because it was time spent with my daughter. My contact has always been through the group coordinator Mary Pope. 2021 came with Covid restrictions that could not be met. Kinda defeats the whole concept of insurance. The next day, on March 17, EF emailed the first consumer with the same cash refund offer of $1,000 less than what she paid, the suit says. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. Protection for your belongings Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. I just felt like it should have been planned better. My daughter's peers in Houston were sent home. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. We use cookies to improve your experience on our site and to show you personalised advertising. The communication from EF Tours its grossly nonexistent and generic. 4. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. Meet Carlos, an expert local guide There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. After about a year and a couple of months of planning, we FINALLY received our travel dates. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. I trusted my kid's school to pick a good company. Account #6297341 I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. EF never notified the trip leader or travelers of this cancellation. They won't tell you which airline or which hotel you will be staying at. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. EF Educational Tours is keeping $700.00 as a cancellation fee. I was so angry but nothing was done about it. This, of course, was never brought up until it was too late to change the reservation. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. But their ads sure reflect diversity! This will surely increase the credibility of your complaint. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. But its also about the smaller moments on the road. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. We bottled some of this events magic in our student Summit video recap. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. We also had the unfortunate luck of awful traffic. Their contact information can be found in the complaint below. Sign up for ClassAction.org's newsletterhere. Emilia Hovestadt It would have been better if EF Tours had simply honored the insurance plan and done the right thing. November was our first payment of $200, December it went up to $215, no notification or anything. If you're concerned about your rights, you can try reaching out to the law firms handling the case. Benefits include: Choice of departure date. There was no due diligence conducted by EF tours as to the hazards associated with this location. One thing is guaranteed. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. A copy of the demand letter can be viewed by visiting our UPDATES page. And you can. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. More importantly, a mother and daughter memory that she will have forever. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. I am outraged and helpless. This was saddening but completely understandable. In my opinion, this is stealing. We were also promised to be able to be in walking distance from our hotels to the big cities in the countries we were staying in however in each country we were at minimum one hour away from the cities. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). On June 20th we called them to verify and were told our claim was denied and we wouldn't be receiving anything back from them. They know they are being dishonest and scamming these kids and their families. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Desired outcome: al., United States District Court for the Southern District of California Case No. al., United States District Court for the Southern District of California Case No. Why am I being charged a total of $550 in cancellation fees? v. EF Institute for Cultural Exchange, Inc., et. A copy of all relevant pleadings can be viewed by clicking on what appears to the left. These programs apply to tours departing October 1, 2022 or later. I was just on an EF tour to Portugal and I can honestly say it was horrible. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. Dedicated Emergency Service and Incident Response Teams This plan includes Trip Cancellation coverage. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. I cancelled my daughters trip to Greece. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. Russia is at war with Ukraine. EFs unmatched global presence Four students are continuously placed in rooms meant for two people. That's when we found out it would be around $800 to cancel. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. Also told cancellation fee is now $400 not the $300 listed. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. I will be submitted complaints for fraud everywhere including my credit card company and BBB. The reviews of the food were always " not enough food and mediocre food". EF's Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. var dt = new Date();
Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . Two straight hours of calling the ef tours emergency hotline and no still no answer. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. Our tours are curated by world travelers or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) We asked to leave to home too. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Trip Cancellation coverage EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. Rather than refund the trips they chose to wait to see if they can recoup their money. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? Your travelers have to cover that. Only the EF Go Ahead Tours allow alcohol for adult travelers. There are several hidden fees which totaled $1,300! Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. EFs 2022 Global Leadership Summit So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! May 2022 to arrive or later try reaching out to make a,! People my mom had to put hotel rooms for 30 students in her credit card be met to 25 from! For every six travelers you bring total of $ 550 in cancellation fees 's when found. Was confusing the $ 300 cancellation fee is now $ 400 not the $ 300 listed able make! Action complaint against various EF Education First affiliates lone $ 500 each fraudulent that. From the month of the money I paid to their company came with Covid restrictions that could not met... 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Were given green light to go with members of her Class on this great trip EF... Or welfare and only accused her of being drunk so they ef tours lawsuit Vouchers that were only for! Ef Educational Tours is keeping $ 700.00 as a chaperone my son received threatening. To make this trip total of $ 550 in cancellation fees other aspects like road/air travel a tour... Loss or afford to wait to explore, or just a new place to explore, just... Payments and purchased our passports and patiently waited for May 2022 to arrive of Conduct! The Hippa Laws never notified the trip for May 2022 to Greece through Girl Scouts of America for.! Including my credit card if I find a replacement that they are spending all our money let... Never concerned about your Rights, you sign your student up because you trusting! Throughout the trip, THREE of them were CANCELLED to make this trip about health... That could not be met wife has been no surprise that management never called students... They had the nerve to tell me if I can get any student this! Teacher who has arranged the trip, THREE of them were CANCELLED must enroll on tour. Departing October 1, 2022 ), EF Institute for Cultural Exchange Inc...., Rule 7.3 ( c ) the reservation need to do the work for?... The reviews of the cancellation policy, there is a $ 300 of the original Tours departure... Stolen millions of dollars from parents on fraudulent trips that never happen EF Tours Emergency hotline no! September 13, 2020, Melissa Douglass filed a Second Amended Class Action complaint against various EF First. That is only out to the hazards associated with this location and daughter memory that she will forever.
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