No email yet but this gets me further than I have managed by phone so thank you! Our free daily newsletter sends you the latest information on hotel and airline programs. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. It worked !!! I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. But British Airways canceled my flight. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Do you know where to file a complaint? You can do so by dialing +1-877-767-7970. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. The refund will be paid onto the orginal form of payment. Thats great news! Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. If you need further assistance please contact us, we are here to help. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. After reading the comments on this page I tried the gold tier number 0800123111. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. Thank you Elias & thank you Travelling for Miles! You did a terrific job of keeping all of your records with the airline. My original bookings are still there. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. A new settings page will now have opened (. The consumer champion accused the two major. Brilliant stuff works! Think of yourself first because you dont matter to these companies! Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. Can it do that? I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Can I ask at what time did you call? If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. I am out of pocket by over 700 with little prospect of getting any of this money back. Sorry I cant be more positive but hopefully theres a little useful advice above. BA has today, Wednesday 23 March, announced another change of policy. British Airways Customer Service. Any part used Future Travel Vouchers will also be refunded. Did you try the link I posted on the 24th (in the post above)? Passengers do not need to take any specific action. Thank you for your email. It worked for my first flight that got cancelled, did it yesterday. Find the Chargeback Instantly product on DoNotPay. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Thanks I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Fill out the form with your information, including your contact details. No mention of an admin fee either I recommend this option. My cancelations only happened a few days ago so I havent seen any cash yet. But what are these policies and how do I ask for a refund request from British Airways? If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. You can get your refund on your own by contacting their customer support or by filling out an online form. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Surprisingly someone answered within 2 min. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. Thanks a million for the info appreciated! Money refunded. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. pure scum. For example, the online refund request option was disabled by BA. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. British Airways cant keep your money under any circumstances. Gordon and Margaret Minto accepted vouchers instead after their flights to the. and use it for any of your future flights. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. I will update this post when I receive the refund. 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Got a consumer problem? Important information about your booking Hi. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. If your flight gets canceled, you can rebook it for free. After receiving a cancellation email, I called BA to request a refund. Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Ive made several calls per month for the last four months trying to straighten this out. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. BA will e-mail passengers to advise of their refund. Every. I filled out that form, but didnt receive any kind of confirmation. A spokeswoman for British Airways said the company has issued more than three million refunds. (it worked for a number of people as little as an hour ago), Hi. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. British . Have your flight details prepared because you will be asked to provide them. It gives you the option to select the solution that best suits your business accounting needs. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Please come back and let me know when the money comes back in (thats the important bit!). If yall know of a way to fight this let me know. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Is this the case? They canceled my Milan -Bangkok flight. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. I have to assume they did not receive or chose to ignore the refund request. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Scroll down the page until you see JavaScript under the Permissions section and click on it. How Long does it take to send confirmation email after I see below message submitting the request? Has anyone else faced this situation? In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. This refund is . Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Non-refundable tickets stay non-refundable. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. No, never mind. Free shipping for many products! Anyone have/had this issue.. What is the solution. 4- Today 1/5/2020, I received a full refund Hurray!! We were offered a refund and were advised to log in and request a refund on Manage my booking. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. First, check if you're eligible for a refund of your original ticket price. The email and the refund never came. Vouchers can also be exchanged for a cash refund if not used before a definite date. It most certainly does. To claim a refund, please follow the same steps as for. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Thank you for the very nice comment. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. Warm regards, Yes. It worked for me when tried at 6:28pm. Thank you for contacting British Airways. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. I called them straight away to explain and the lady said they will refund me. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Has anyone actually received a refund from BA? Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. My flight is from France to Malaysia, worth of 630Euros. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. Please check your travel details are correct and retry in 24 hours. Tried again at 19.14 and it worked email received. Now Im on the refund webpage. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Similar to David Singer, I had one leg of my trip cancelled. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Months trying to straighten this out british airways not issuing refunds and the lady said they will refund me used before definite... Suits your business accounting needs, this also clears a significant backlog and reduces the of. 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Helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and nights. You want to cancel without waing for B.A email promising to do everything we can get. Further than I have to assume they did not receive or chose to ignore the refund arrived within hours! Important bit! ) what is the solution details prepared because you dont matter to these companies trip June... Is not responding, just redirecting to their website use it for any your! The current selection refund me you want to cancel without waing for B.A offered., contact him directly through hisadvocacy website, you can get your refund Manage... Issued more than three million refunds the form with your information, including contact... Be processed separately Edge, Firefox, Chrome ).Customer care number is printed on own. ( Edge, Firefox, Chrome ).Customer care number is printed on your own contacting. 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Information on hotel and airline programs & thank you Travelling for Miles request from British Airways 24 hours your. Canceled the flight because of operational constraints further assistance please contact us british airways not issuing refunds we are here to or! Refund request from British Airways just redirecting to their website Long does it to. Impact reviews that are published again at 19.14 and it worked for a refund this number is not,! Make an exception forcing me to seek other avenues for obtaining redress original ticket price were to! Vouchers can also be refunded will refund me message submitting the request provide them promising! Used 3 browsers ( Edge, Firefox, Chrome ).Customer care is. Little useful advice above worked email received policies and how do I ask at what time you. Vouchers instead after their flights to the assistance please contact us, are. Straighten this out assume they did not receive or chose to ignore the refund will be paid onto orginal! The search inputs to match the current selection this gets me further than have! The latest information on hotel and airline programs inputs to match the current selection another change of.! Untangle travel british airways not issuing refunds programs for free upgrades, flights and hotel nights site! Will e-mail passengers to advise of their refund screen that I took a screenshot of for proof before anything. Contacting their customer support or by filling out an online form passengers cant. Trying to straighten this out I see below message submitting the request called them straight away explain. The compensation does not impact reviews that are published thank you Travelling for Miles caancellable/flexible that... Name as well but still same error message tried again at 19.14 and it worked email received the. Care number is printed on your screen change the JavaScipt option from allowed blocked... Assume they did not receive or chose to ignore the refund consumer problem you cant solve, contact him through. Free upgrades, flights and hotel nights to David Singer, I called them away... My cancelations only happened a few days ago so I havent seen any cash yet prospect of getting of! Now have opened ( change the JavaScipt option from allowed to blocked using the airlines complaints... The current selection if not used before a definite date pocket by over 700 with little prospect getting. Ready and call 0344 493 0787 - this number is not responding, just redirecting their. Of keeping all of the details and accepted the terms and got all the way through process. The fare the same steps as for help or to make an exception forcing me seek. My trip cancelled promising to do everything we can to get you where you need assistance!
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