I am sensitive to bad sales experiences, they make me crazy. Would highly recommend Lazy Boy. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. She spent so much time with us. We bought it at Best Furniture in Fort Thomas,KY. We've "never" owned a reclining sofa before. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! A little late to the party here but, this is for Linda R and any future readers. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. He didn't hover at all. Yours looks really great! We were assisted by Christian Lane, who was pleasant and helpful. We are so excited about our new furniture just in time for Christmas! Two years later it's junk. But I was assured that Sarah, with whom I was dealing, would try to expedite it. I just checked and Crate & Barrel has some fabric recliners. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. I also learned that they had misspelled my name and contact phone number, which we corrected. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. Three times I have been on hold - disaster. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. Found out the extended warranty was only for fabric. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. They are from 2005 and still look new. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. I know the furniture is expensive, but very good quality. The whole thing is a messy but smells brand new. It matches mine exactly (maroon leather), but is bigger. I talked to a sales person they said to use it for a while and see if it got better, it did not. The only redeeming feature is they do have good recliners. We had a great experience! I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. Lane Home Furnishings Lift Recliner. I have never had a problem and hope it lasts for the rest of my life!! I do not sit on it that much as most office chairs, probably once every other day for about an hour. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. Both brands offer several recliner types, with varying materials and colors for the covers. We don't even sit there. Wow has the company changed! Really?? I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. Can't wait to actually sit in it. Service/Design/Furniture - 5 STARS! But I had a great experience here, so good I may come back! The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. The service person noted the defect immediately. I was just going from store-to-store looking at sofa and chair options. I also tested out on of the pillow covers. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. They called to let us know that we could go pick it up. Minh was are sales associate and was very helpful. First Available Appt Was 5 Weeks Later. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Right from the start, listened to what I wanted with no pressure. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. Despite 3 attempts with their service repair company we got no response. This site's sole purpose is to help you make the decision faster and with more peace of mind. Linda will sell you on quality and give you zero customer service. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Wishing you the best of luck in resolving the problems. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! This is not one of them. No call. I highly recommend Flexsteel. Well 6-8 weeks was changed to 12 weeks. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. I had a situation whereby a merchant shipped an item to me with obvious defects. He said no Im sorry . have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. Lazyboy has more positions on their chairs than the others do. If you need comfortable things, go here and ask for Doug. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. We had done a ton of research online and it was time to go look at real ones and compare. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. The last 2 in that list in particular are what confuse me though. We used them everyday and aside from some sun fading, they are still in great shape. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. They are nice, but I wouldn't want to spend the night in them. Does a company not stand behind their quality work anymore? I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) Their customer service has been great with 2 chairs my DIL purchased. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. We ordered it any way as what do I tell my wife at this point. Then just the other day another loud pop and this time the chair nearly turned over. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. Least amount of time I have waited on hold is 1 hour 6 minutes. We have been trying to get them to put the pieces together for months. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. Put it all back together with JB Weld, metal zip ties and hose clamps. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. We are happy with it. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. The store sent Mario out to fix the problem which he didn't. 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