Its been TEN months..I havent received my money. thanks in adv.! AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Claim it and get a lot of features. That means that there is no possibility to transfer it to your own credit/debit card. I requested a refund which I was. It promised refunds for flights they canceled during the pandemic. 3:01am. Good luck to them. I have tried to resolve this but they keep closing my case. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Choose YES if everything looks good for you. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! :). We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. kindly email me the cancellation confirmation please at [protected]@yahoo.com Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. I also log in Air asia account to see status refund update. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. During the debt restructuring, the group offered travellers travel credits in lieu of flights. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. No compassion for passengers. On the next menu, choose AIRASIA NEW REFUND REQUEST. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. [Reference: P4F7NZ], Flight from Chennai to KLIA 2 Halos lahat ng flight starting March ay eligible for refund. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. hope you get your refund soon! PRIVACY POLICY Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Hi, were you able to get your refund? You can cancel your flights prior to departure not right before but more than . Tnx. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Hi! I complained but no help whatsoever. Air Asia refund - More question. A new menu will appear. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Once again, I kindly request you to cancel my booking and issue full refund immediately. Desired outcome: Jan. 28. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. How can u rrefuse me refund shameless dirty pigs. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. They promised they Was your issue resolved? Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Where is my refund airasia? Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Hi! We ask them politely to consider but he gave us hard time. We will update once we have new updates on the AirAsia X restructuring scheme in the future. o One (1) or more guests did not board the flight (s). AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Thank you! The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Subscribe on Youtube! Now, wheres my money?!!! We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. AVA will greet you and present a menu. no answers via email. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Quarantine & Testing Needed? No refund whatsoever?? Received an email on 23/7/201 that my point would be extended to 3 years. Kindly advise how to proceed with my claim. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). This review was chosen algorithmically as the most valued customer feedback. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. The refund payment will be credited to the original payment method. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Share your photos and videos with others to prove the truth of your words. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. hi I am edz. Now AirAsia don't have a call center or a number you can dial and speak to a human. I submitted my request last March 3,2020. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica So frustrating. hi. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Cant seem to find the option in AVA. ComplaintsBoard.com is a leading complaint resolution website on the Internet. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Ive been following up 20 times and Im so tired of it. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. I gave them all of my bank information. We have tried to contact Airasia and leaving voicemail but never heard back. Your comment is now queued for moderation! I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. I request you to return money.i am waiting still last one week three days its not respond . We requested Feb 2019. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I tried the AVA live chat but it is not helpful at all. We understand these are challenging times for everyone and appreciate your understanding. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Log in Bulok na airline yan. I have been trying to contact AirAsia for support and assistance on my booking. Details as follow: So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. No compassion for passengers. I want my 5 luggage tomorrow morning in KLIA2 airport. may i ask if nakuha mo na ang refund mo? Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. 0 Kunden folgen diesem. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Is nt it your fault By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Pls help kabayan, baka you have contact. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. A chat box will appear. Your email address will not be published. They have not refunded my 2020 cancelled flight. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Return 29th March, 2020. Why wont you cancel flights booked before the pandemic? Departure scheduled 27th March, 2020. 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