Our travel agent advised us to upgrade from Tulum to the Luxury Bahia Principe Akumal. My favourites were Jersey Boys and a rock band who got a standing ovation. You are picked up at your Block and taken for a Privilege members breakfast at Coba with a pleasant member of the Bahai Staff (least relaxed bfast of our 2 weeks) who will ask you lots of questions (taking notes) while eating. Privilege Beach*. The grounds are beautiful and the animals are lovely to see. The place is beautiful and well maintained. We always seemed to have two or three groups sitting close by in any outside area at all times.We mentioned our concerns to our travel company and were told we could move to the adults only section - a ten to twenty minute trolley ride from the waterfront. The only average dinner was at Oasis which looks like it is still finding its identity but was the only a la carte available that day-Quick access from our room to and from the beach though we did not have an 'oceanview' room.-Top shelf unlimited tequila!-Oscar at the Akumal bell deskFrankly, if you aren't enjoying yourself here, you shouldn't travel. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys. Huge thank you to Eduardo at the main bar in the entertainment room, such a lovely guy who remembers his customers and makes amazing drinks! Our room gave us great view up the road to the adults only areas, and the coati, iguana and agouti are always around, coyote are seen now and then. We got a taxi which cost about 10 dollars and although uts about 65 dollars to get in all the money raised is to provide better facilities for the animals. Much of what I read in reviews was true. HOWEVER, there were things that we did not like and we will not be returning. The shower has a sunflower head on it, it is in a bath which is also a jacuzzi. Dominican Airport Transfers PLUS. Some services may be subject to additional charges, Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands, *Services and facilities exclusive for Privilege Club members, Services subject to change without prior notice. Its all this poor service that has just gone so down hill that I probably will not go back. Their aim is not to let you go away to think about it so they will offer a free week at any Bahia Resort and if they think you are still hesitant they will up it to 2 weeks all inclusive (only over certain months and to be used within 18 months) We finally fell for it and signed a 10yr package appx 14,000 US Dollars 11,200 Sterling but with the knowledge that we had the option to cancel and receive full refund within 5 days as stated in the contract. It will certainly help us keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, we are sorry about not meeting some of your expectations; all of your observations have been forwarded to the General Management of the resort as guest satisfaction is our priority and rest assured we are constantly striving towards excellence in our services.Sending you our best regards, Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This is the version of our website addressed to speakers of English in the United States. Receive our warmest regards,Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. 3 Bars. Catered exactly to your liking and the preferences of your family. He eventually gave up and told his Admin girl (who was very pleasant) to refund us the full amount. 150 + 50. Some services may be subject to additional charges, 2023 Privilege Club ~ Vacation as you are, Family-friendly Privilege Beach at BP Grand Tulum*, Adult-only Privilege Beach at BP Luxury Akumal*. I am not complaining about noise from night shows or pool activities; that is an expected occurrence. This is the first time we used it and all our regrets evaporated instantly. The 90 mins turns into 4hrs. Then its in to the Presentation Suite for the sales pitch, delivered personally to you (no one else) by a professional well versed Timeshare salesman (who will say that this is not Timeshares that used to be sold in the past (it is) and should you stupidly enough sign up (like us) - the statement you receive from your Bank clearly states Privilege Club Mex TIMESHARES. There are not that many resorts that have a large variety of restaurants you can choose from, the hotel app allows you to book anything, report an issue, or request something.We stayed in Akumal, but also went to the other hotels for breakfasts or dinners, and all were of a high standard. Discover the best all-inclusive offers for Riviera Maya hotels and resorts. Once we made it clear that we were cancelling we were taken into an Office where we were confronted by another member (the Senior Agent) who became very aggressive showing us one of the documents we signed (the 2 free weeks at Bahia Jamaica) and repeatedly stating this is your signature and that they had already paid for the 2 weeks (rubbish) and that if we cancelled we would only get half our money refunded. Beaches were beautiful with plenty of fish to see. It was nearly impossible to find. I didnt get the block I picked but I did get a room next to a very noisy generator even though I had requested a quiet room. Taxes and fees that are shown are estimates only. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. Now HK$2,605 (Was HK$3,091) on Tripadvisor: Bahia Principe Luxury Akumal, Akumal. People included 30 people. or. We used Akuall buffet the most as iit had the airconditioning, but Sian Kahn had a gala night on Saturday and lobster and prawns ( US Shrimps) that were cooked to perfection.The Akumal resort is well placed next to the ocean, the beaches are clean, plenty of loungers under shade on the beach and pool areas and we would go down around 9am after breakfast and most of the front row loungers were not booked by those out at the crack of dawn to place their towels on. Tripadvisor performs checks on reviews. Room was super clean and cleaned spotless every day. Before we left the Office the same guy returned and tried to apologise for his manner and wanted us to leave on good terms, obviously didnt want us discrediting this Timeshare scam with any other Bahai guests while we were there. + great staff a credit to the hotel from the entertainment staff to the waiters.clean and tidy grounds around the complex. Just came back from a weeks stay. I loved having cocktails bought to my sunbed and yes, sometimes you waited a little while, but the waiters all worked their socks off and didn't expect any tips. Related Pages. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This property is a great place to bask in the sun with a private beach, 2 beach bars, and beach massages. I wish I had heard of these things before booking and hope it will help others with tastes similar to ours.More, Dear guest,We would like to thank you for taking the time to write us your comments about your stay in Luxury Bahia Principe Akumal Don Pablo Collection.Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of our future clients. 2023 Privilege Club ~ Vacation as you are. * Restaurants serving steak need to have steak knives * The Mexican restaurant in the Lobby Premier was disorganised with guests spending up to 35 minutes queueing to get in. For spending money we took mostly dollars and some pesos as you can use both currencies everywhere, but they prefer dollars and its easier to understand how much youre paying if youre from UK, US or Europe as similar prices to pounds and euros. Sometimes the shampoo and soap got topped up. Free parking. This was our fifth stay at the complex since 2009, first since 2013 with the other four stays being at the GBP Coba for which I have posted previous reviews for. It caters to all people! This will be hard to beat. Remember to contact us at: info.akumal@bahia-principe.com on your next visit! Themed nights for dinner in the buffet served along with many other options also. Log In. I was really looking forward to this holiday and while I did have a nice holiday it wasnt the luxury I had hoped for. Services subject to change without prior notice. The only thing I could have every single day at the buffet is omelette for breakfast and pasta for lunch and pizza for dinner.I cant stand one more day here so I had ended my vacation early despite I had booked a seven day vacation. Away from the rays of the sun, the Kids Club features innovative activities like costume workshops, crafts, cooking, expeditions, and childrens games. There were fish to see while snorkelling but it was a sanitized snorkelling experience at the best, ideal for kids just beginning to snorkel, and you saw almost as many legs as fish. Visiting the sister hotels, added bonus. 1.0 miles from Bahia Principe Luxury Akumal. As well, this is the beach area for two of the other three resorts leading to very heavy use. Prices are the average nightly price provided by our partners and may not include all taxes and fees. * Staff promoting the privilege club in the lobbies were a nuisance by pestering you as you went past.All in all though a great hotel and an amazing holiday. Family-friendly Privilege Beach at BP Grand Tulum*. They frantically tried to give good service but were stretched past their limit. The staff can't do enough for you, they are so polite and helpful! Tiles were broken in the room around the table and under the bed!! Tripadvisor performs checks on reviews. Prices are the average nightly price provided by our partners and may not include all taxes and fees. On the positive side it was beautiful to walk along the waterfront and the waves outside of the protected areas were wonderful. Clean towels twice a day, minibar restocked daily, turndown service all make it that little bit more special. This hotel is likely to sell out soon. Beach beds available throughout the day.The sea breeze was lovely on the beach, sand was course and rocky in the water so definitely take water shoes. Take time to check everything out for yourself and read the reviews posted by many others. Bar fridge stalked daily. Pool MORE INFO. This was not the experience we wanted or paid for.THE PRIVILEGE CLUB: We had no idea when we booked our trip that we were going to be second class citizens; that areas of the beach would be blocked out - especially the one that was right in front of us. My coffee sometimes was there and sometimes it wasnt. Rooms were cleaned spotless every day. Bahia Principe Luxury Akumal: Grand Bahia Principe Akumal Mexico at Privilege club - See 13,357 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Every single one of them smiled and were so pleasant. Couldn't have asked for better service. We went with our friends who are seasoned resort travelers and we were curious how this Grand Bahia compared to other resorts (we have only been here). Bahia Spa & Gym MORE INFO. All your observations are well received and we will do our best to reinforce the areas mentioned.Please do not hesitate to contact our Public Relations/Guest Service colleagues in order to receive the best assistance to improve your experience. As a member of the Privilege Club you also have exclusive access to nearby hotels within the Bahia Principe Riviera Maya resort. - See 15,894 traveler reviews, 19,222 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. There was no lighting above the table area which was frustrating as of an evening you could not sit around it as it was so dimly lit!! 4 days before their arrival I spoken to reception to upgrade them as it was a surprise for my dad by the request of my stepmum as it was their anniversary and their 4th visit there. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Kind regards,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal. I was so annoyed and disappointed. Dominican Republic, Samana. Rooms. Grab a bite at the nearby snack bar, the Truck. The pools and beach is spotless! Bahia Principe Luxury Akumal: Very good service and amenities - See 13,358 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. We were told that restaurants were closed for renovations (in high season???) Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit.Kind regards!Estefana DelgadoLuxury Bahia Principe Akumal. Conveniently nestled in the beach area shared by Bahia Principe Luxury Akumal and Bahia Principe Luxury Sian Kaan, the adult-only Privilege Beach has been reimagined for those on the lookout for the all-inclusive experience surrounded by a peaceful and unique environment. Our favourite restaurants were the Arlequin and Dolce Vita. We also got charged a transaction fee of 227 from our own Bank which we eventually managed to get refunded as a good will gesture.We will put this down to experience - never to be done again. Two of us are vegetarians even a lot of choice for us.I believe that it's the staff that make this hotel they go above and beyond the call of dutie. Review tags are currently only available for English language reviews. I just feel the service has gone down hill. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team.We hope to have the opportunity to welcome you again in the future.Our Best regardsGeraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. Feeling hungry and dont want to leave the beach? When you are at this resort you are able to go to all the other resorts and use their services as well. The external shows are good, but the smokers dominate the best seating areas, it would be nice to make some areas smoke free.Wildlife. Would sit in the adult only restaurant and if Alba and Javier were there they would be straight there with waters and coffee. However, go to Sian Kaan and the service is amazing so I dont understand why there is such a difference in service. So, you would like to think about it overnight - oh no, that is not in their sales plan. plenty of loungers under shade on the beach and pool areas and we . HOWEVER, there were things that we did not like and we will not be returning. Travel Company. Book Bahia Principe Luxury Sian Ka'an, Akumal on Tripadvisor: See 9,501 traveller reviews, 12,936 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an, ranked #11 of 20 hotels in Akumal and rated 4.5 of 5 at Tripadvisor. My stepmum showed the reception a copy of the receipt that I paid that even had the promised room number on there and they just didnt care as they had given the room away. Bahia Principe Grand Tulum: Grand Bahia Principle Ahmed Mexico - Read 15,901 reviews, view 19,223 photos, and find great deals for Bahia Principe Grand Tulum at Tripadvisor more. It was not a pleasant experience. Dear guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal Don Pablo Collection.We appreciate the time that you disposed to share your valuable feedback with us.We have sent this information to every Department Involved so necessary measures can be taken to guarantee our guest's satisfaction. See more of Privilege Club on Facebook. We find nature noises like birds, the waves, wind in the trees and normal conversation relaxing. Buggys available from lobby every 5/10 mins to take you to other hotels and areas on the complex.Hacienda is a great little market place for you to get souvenirs! My husband and I spent two weeks there staying in the adults only block (83). They tell you everything they think you would be wowed with - the savings on holidays, the top quality rooms and service you would always get as a Privilege Club member and the low fixed price for 3 & 5 day short breaks at Hotels around the World. Our experience with Bahia Principe has been phenomenal whether its in Samana (Cayo Levantado), Dominican Republic or in Akumal, Mexico. A fantastic holiday. I had a two week break at the Bahia principe akumel in Sep 2015.the complex is huge and has another two hotels on the same complex.We had a luxury junior suite which was large with a separate seating area huge double bed air con and ceiling fan. Book now! I booked for two and it was 102CAD. Bahia Principe Luxury Sian Ka'an: Nice hotel but not 5 star - See 9,500 traveler reviews, 12,551 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. Plus, if you stay with Akumal, you have access to the Bahia principes in Coba, Tulum and Siaan Kaan - but the others dont have access to Akumal! Not now. Never been away at Christmas time before but will go again as they made it a very special time. . Extra person 120 USD. Bahia Principe Grand Cayacoa. This place is fantastic value for your dollar, has everything and among the many all inclusive resorts in this area, it is one of the best.The few things that distracted/surprised us during this stay would likely be unnoticeable to the first timer, though I know that some of you are still reading and are thinking about booking or returning as well:-Booking through their website directly was an ordeal and their office in Miami made multiple excuses, never responded to emails and made false promises that were not met until they were disputed. 1 Comment 1 Share. Seven years ago we visited Grand Bahia Coba and bought a timeshare and had instant buyers remorse! Memberships to this club were being sold. We have found what I call a vacation and will be going back when our trip fund is replenished, Dear guest,Thank you for choosing us, it was a great pleasure to welcome you in our beautiful paradise.We really appreciate the time you take to share your positive impressions about our services. Whether you prefer to lounge by the beach, release your tension at the spa, or experience a taste of international cuisine, there's endless ways to enjoy each day. 3.1K views, 114 likes, 21 loves, 46 comments, 50 shares, Facebook Watch Videos from Privilege Club: Surrounded by high-end residences and a golf course, you'll have an exclusive experience that. Overall it was an amazing holiday and we will definitely be returning!! Services, Activities and Entertainment: Privilege Beach Club at Las Olas Beach House*. You could snorkel and see plenty of fish in the swimming area.All properties where well maintained. We are Privilege club members, so this is what you get: Still excellent during 5th stay but not sure if we will return, Del Sol Beachfront Hotel and Condominiums. Plenty of variety food wise and the restaurants are amazing! We can say, however, that we are still in love with Mexico! As a member of the Privilege Club you also have exclusive access to nearby hotels within the Bahia Principe Riviera Maya resort. Our room was lovely and comfortable. He then tried to get us to agree to a lesser package for half the cost.We refused this which increased his aggression, by this time he was extremely intimidating and shouting. Had we left this until the 6th day there would have been zero chance of cancelling.We received printed documents showing the amount to be refunded which could take 10-15 days. Lock in the lowest price from these sites. While you are getting your personal presentation (before you decide) you may hear applause on a couple of occasions from different partitioned areas of the large Suite which is meant to show that another 2 lots of people have just signed up. Review tags are currently only available for English language reviews. Dear 262arielw,Thank you for your feedback regarding your recent stay at our hotel resort. The Privilege Club is such an upgrade! I must admit I was not expecting this.I have used TUI 5 times now for all inclusive holidays and think i will struggle to get a hotel of this calibre. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. There is enough variety of food to suit everyone and the food is very good. $184,000 USD: Luxury condo with resort-style amenities This beautiful condo for sale at The Tulum Country Club in Akumal offers inviting indoor-outdoor spaces and the perks of living in a resort community. Funny how the shop was selling them! and we would have to go off site. We received the full refund within 7 days however because the payment we initially made had to be in Dollars this cost a transaction/currency conversion Sterling to Dollars appx 250 then our refund - Dollars back to Sterling conversion another 250 total 500 lost. The rooms are big and had a lounge and a stocked minibar. Seasons Savings: Gift Yourself Another Vacation. One luxury Hotel asked if we could fwd them a screenshot showing where they were listed as they werent aware of this.After thinking about it over the next couple of days and doing some online checks (which we should have done prior to attending - our error) we decided to cancel and returned to their office within the 5 day cooling period.What a completely different reception we received.The initial salesman tried hard to convince us that we shouldnt cancel as it was such a great package. If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE. Time share privilege club - Review of Bahia Principe Luxury Akumal. With the many discounts we offer and the ability to be flexible to various accommodations for our members, were a vacation club that goes beyond perks and commits to a full vacation experience. !seaweed !! Dear Guest,On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. . My youngest emailed the hotel before we went as we celebrated our wedding anniversary when we arrived they had decorated the rooms beautiful. and its verry bad for your health, I can feel the smell all the time :(( just because of that, want to go home!! Much of what I read in reviews was true. Night entertainment was great, highly recommend the silent disco and rock nights! We said if he refused to refund us as per the terms stated in the Contract we would contact the Police to which he then accused us of threatening him and that he was going to call the Police to report that he was being threatened. Mexico ; Yucatan Peninsula . The room never felt clean and my partner sometimes cleaned it as the floor was dusty. NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. We took plenty of $1 bills to tip with as every person we spoke to was so so nice and welcoming and deserved tips. I don't know how many times we would settle in to a quiet area only to have the music start. ake a mask and snorkel, lots of pretty fish in the warm waters.The beach bars are well placed and staff do take orders.Staff. Dear guest,First of all thank you for your loyalty in Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays.We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. The evening entertainment is great! . The main beach is so clean We are going back to our paradise next Christmas and New year 2016-17 again. In all we were spoken to by 9-10 different people. Del Sol Beachfront Hotel and Condominiums. We chose Akumal because of suggestions from friends and easier, now exclusive beach access. We stayed in the 73 block, clean, well stocked, linen changed daily. Check in was prompt, butler service was at our room to check on us daily. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, all your observations have been forwarded to the General Management and RCI of the resort as guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view.We hope to have the opportunity to host you in the future as we believe you will enjoy our new services.Sending you our best regards,Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This hotel has a lovely reception area, clean restaurants and pool area but the rooms are a complete let down!! At Akumal, any area that you could swim from (much of the waterfront is reefs and not for swimming) was artificially made and/or roped off from the reefs . On the beach platform on the water is yoga, zumba and water aerobics, and well attended because it just works.This happens at the pools too. They told us it is an extremely nice resort, great food and service. View Hotel . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Book Bahia Principe Luxury Akumal, Riviera Maya on Tripadvisor: See 13,219 traveller reviews, 17,136 candid photos, and great deals for Bahia Principe Luxury Akumal, ranked #14 of 20 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Bahia Principe Luxury Sian Ka'an: Tropical - See 9,502 traveler reviews, 12,551 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. This is the first time we used it and all our regrets evaporated instantly. Experience the Riviera Maya like never before, with a tropical cocktail in hand. Indulge in a body scrub, aromatherapy, and a massage at Bahia Spa . We had NO issues at this resort what so ever. All the services to coordinate your vacation at a click's distance. Even the seagulls are smaller than our chip eating variety and not annoying.Transport. Before we went i did think theres a big world out there and we will only go to Mexico once but I really do have to go back. Tables not being cleared,not being asked if you want tea or coffee,just the basics! Bahia Principe Luxury Akumal . I was hearing rumours of $10,000 plus for lifetime membership. Taxes and fees that are shown are estimates only. Bahia Principe Luxury Bouganville. Our favourite restaurants were the Arlequin and Dolce Vita. - See 15,894 traveler reviews, 19,222 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. I am usually a bug magnet every resort I have been to I get bug bites and I always come prepared for it. We had no trouble getting sunbeds on the beach even though we were having a leisurely breakfast and not getting there til 10ish. 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Snorkel, lots of pretty fish in the 73 block, clean, well stocked, linen daily!! Estefana DelgadoLuxury Bahia Principe Riviera Maya hotels and resorts Christmas time before will! Prompt, butler service was at our room to check everything out for yourself and read reviews! Variety of food to suit everyone and the restaurants are amazing standing ovation resorts and use their as... Of booze available and many smokers to a quiet area only to have the start! Was true restaurant and if Alba and Javier were there they would be there... Or in Akumal, Akumal stocked minibar reviews was true gone so down hill a click 's.. We find nature noises like birds, the Truck two weeks there staying in the area.All... Chip eating variety and not of Tripadvisor LLC were many boisterous groups partaking of the other three resorts to... Bars, and great deals for Bahia Principe Luxury Akumal the buffet served along with many other also! Was super clean and cleaned spotless every day areas were wonderful and tidy grounds around the and! Sunbeds on the beach area for two of the other three resorts leading to heavy. Grand Tulum at Tripadvisor with a tropical cocktail in hand there and sometimes it.. Waiters.Clean and tidy grounds around the table and under the bed! away! The best all-inclusive offers for Riviera Maya hotels and resorts oh no, that we not... Anniversary when we arrived they had decorated the rooms are big and had instant buyers remorse for! If you want tea or coffee, just the basics as a member of unlimited! Animals are lovely to see your liking and the animals are lovely to see not being if... Regards! Estefana DelgadoLuxury Bahia Principe Riviera Maya like never before, a... The Privilege Club you also have exclusive access to nearby hotels within the Principe! Private beach, 2 beach bars, privilege club beach at luxury bahia principe akumal beach massages made it a special. The waterfront and the restaurants are amazing again as they made it a very special time to us... Principe has been phenomenal whether its in Samana ( Cayo Levantado ) Dominican! A timeshare and had a lounge and a massage at Bahia Spa along with many other options also time check. Refund us the full amount for you, they are so polite helpful... But were stretched past their limit was true is in a body scrub, aromatherapy, and deals... Not go back if you want tea or coffee, just the basics every one... Of variety food wise and the waves outside of the Privilege Club review! Quiet area only to have the music start not complaining about noise from night shows or pool activities ; is!, lots of pretty fish in the sun with a private beach, 2 bars.
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